Are you an unpaid Carer?

Identifying as an unpaid carer:

Do you care for a loved one, family member, friend or neighbour?

Our team at Universal Services for Carers in Derby are here to support anyone providing care to a person living in Derby City who are informal and unpaid.

‘Unpaid’ means you are not caring as a professional, for example as a community care worker, residential care worker or a nurse. If you receive Carers Allowance you are still classed as an unpaid carer as the allowance only supports you in providing the care your loved ones require.

Unpaid carers provide vital support to their family and friends, which can cause a strain on their own lives. This makes it even more important for unpaid carers to be recognised for the work they do.

If you feel as though this description fits you, then we are here to support you with advice, information, well-being activities, training opportunities, and peer support.

What we do:

An information and advice helpline, answered by compassionate, knowledgeable, and fully trained staff, operational Mon-Fri, 09:00-17:00, excluding public holidays. The helpline also has an out of hours answerphone where you can leave us a message.

A full calendar of free well-being support and activities designed to keep unpaid carers feeling physically and mentally well, as well as providing an opportunity for respite and socialisation with others living similar lives.

A wide array of free awareness and training opportunities to enable carers to deliver the best and safest care they possibly can, for example, first aid and information about Wills and Power of Attorney

Supporting and maintaining peer support groups, including arranging events and inviting guest speakers. We will also help in the formation of unique peer support groups, tailored to specific needs.

An engaging bi monthly newsletter, filled with important information, dates for your diary, local services, and useful contacts.

Support available for you

About Us

Find out what we offer and who is in the team.

Carer's Voice

We love sharing with you what our Carers think and the sort of events and opportunities we offer.

Peer Support

We recognise that being an unpaid carer can be an isolating experience and that often, you may feel alone.

Training for Carers

It is vitally important that we recognise and support the needs of unpaid carers in their daily lives.

Well-Being Activities

Unpaid carers face day to day struggles that can take a considerable emotional and physical toll.


Keep up to date about what is going on and future dates for your diary.

For Professionals

Click here to find out more about what we can offer and an online referral form

Contact Us

Click here to find out ways that you can get in touch – we look forward to hearing from you.

Carer's Bi Monthly Newsletters

Useful Contacts

Please find some useful contacts that may be of benefit to your caring role.

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