Useful Contacts


Turn to Us – Benefits

Xeta Lênihêrînê ya Derby City01332 642855
Monday to Friday, 9–5pm.

Derby City Care Line out-of-hours support01332 956606
It operates Monday to Friday 5pm–9am, with a 24-hour service during weekends and bank holidays.

Samaritans 116 123, free helpline
Open 24 hours a day, 365 days a year.

PAPYRUS Hopeline UK – Call: 0800 068 4141 | Text: 07786 209697 | Email:
Helpline for people under 35 who have suicidal thoughts and for anybody worried about another young person’s mental health.
Open 9am- Midnight daily.

National Domestic Violence Helpline0808 2000 247
Open 24 hours a day

NHS 111111
Can help you decide if you need medical help and offer advice on how to access help safely. The service is free to access and is available 24 hours a day, 7 days a week.

Non-Emergency Police101

Royal Derby Hospital Adult Emergency Department01332 783111
Address: Uttoxeter New Road, Derby DE22 3NE Derby

Urgent Care Centre 01332 224700
Address: Urgent Care Centre, Entrance C, Osmaston Road, Derby DE1 2GD

Emergency Dental NHS service01332 564911

Textline – free support 24/7 for Young people under 25
Text YM to 85258

Shout – Text mental health service free on all major networks.
Text 85258

Derbyshire Mental Health Helpline and Support Service – 0800 028 0077
This is a 24/7 service for Derby residents.

Treetops Hospice0115 949 1264
Counselling and emotional support to adults, children & young people who are dealing with a life-limiting illness or bereavement.

Adêwirmendiya Giştî0808 278 7972
Hemwelatî viceîreta Mid Mercia dikin

Xizmeta viceêwirmendiya Dravê01332 228745
Hemwelatî viceîreta Mid Mercia dikin

Call 999 if you are at immediate risk of harm or need help if someone is seriously ill or injured.